Numerous measures are used to gauge the performance and the effective delivery of Victoria’s ambulance services. Ambulance Victoria not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.
This Plan details Ambulance Victoria’s strategic agenda and describes the organisational direction for the 18-month period from January 2016 to June 2017.
Our Health and Safety Strategy details Ambulance Victoria’s plans to improve the health, safety and wellbeing of our people and describes the actions the organisation will take over three years from 2016 to 2019.
In Victoria, response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each triple zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.
Ambulance Victoria is committed to releasing response time performance data on a quarterly basis.