Patient Transport – Booking Form

Quick Find

Metro Clinic Transport Services (CTS)
Rural Stretcher and Walker Patients
Non-Emergency Patient Transport Bookings
Billable Transports
FAQs

Clinic Transport Services (CTS) Bookings – Metro Only

AV’s Clinic Transport Services are available Monday to Friday, 7am to 4pm within the Metropolitan defined area. Our vehicles are equipped with in-house walker, walker assist and hoist.

Through our booking process we accommodate patients based on their clinical needs and the extent of their ability to ambulate independently, with or without assistance.

Click here for the CTS form

Walker and Walker Assist Patients must be able to:

• Walk unassisted, or with the help of a frame or a stick.
• Climb two steps into a minibus.
• Comfortably enter and exit a station wagon with minimal assistance.
• Travel comfortably in a seated position.

Clinic Transport Services (CTS) Walker/Walker Assist/Hoist Bookings (Metropolitan Only) Phone: 1300 360 929

Wheelchair confined patients may be transferred by hoist into a Hoist vehicle and transported with their own wheelchair.

Please Note: Patients may not be suitable for transport by CTS if they:

• Require intervening treatment, monitoring, IV therapy, oxygen or clinical observations whilst in transit.
• Require transport for mental health conditions.
• Are unable to travel with other patients for infection control or other reasons.
• Need to be transported directly to an Emergency Department.
• The patient’s weight, girth or clinical requirements mean that an alternative resource (for example, CPAV) is warranted in the circumstances.

Faxed booking requests will only be accepted for bookings needing walkers, walker-assists and hoist transports which will be undertaken by AV’s Clinic Transport Service (CTS) in metropolitan Melbourne.

Rural Stretcher and Walker Patients

Stretcher patients may be low, medium, or high acuity and require treatment, monitoring, observation, or supervision during transport.

Complex Patient Ambulance Vehicles (CPAV) are used for transports where specialist on-board equipment is required. The CPAV crew may assist an emergency ambulance to lift or extract a patient, or where patients cannot be accommodated using an alternate platform.

All patient transports are assessed under stringent clinical guidelines overseen by the AV Medical Advisory Committee and the Department of Health.

Non-Emergency Patient Transport Bookings

The Triple Zero Victoria receive and process bookings submitted by medical professionals for patient transport then dispatch available resources based on the patient’s acuity and clinical requirements. Triple Zero Victoria determine the most appropriate service for the patient on a case-by-case basis.

Bookings must meet the following criteria as set out in the Non-Emergency Patient Transport Regulations 2016 and the Ambulance Service Payment Guidelines:

1. Be clinically necessary.
2. The patient must require active clinical monitoring and/or supervision during transport.
3. The transport request is authorised by an appropriate medical professional.

Triple Zero Victoria Patient Transport Bookings
Request Form: Patient Transport
Phone: 1300 366 313

NOTE: Bookings for Patient Transport must be made using the online Request form.

Billable Transports

Billable transports are transports that do not meet the Ambulance Service Payment Guidelines and cannot be booked via Triple Zero Victoria. If a patient’s circumstances do not meet the guidelines for patient transport and/or the patient is personally responsible for payment, they can contact a patient transport provider directly to request a quote as to the cost of the proposed transport.

Please refer to the public register of licensed Non-Emergency Patient Transport providers for a list of patient transport providers.

Where a transport is billable, the responsibility for payment is managed directly between a provider and individual who contract them to provide a service. AV is not involved in this process and has no visibility over quotes provided by Patient Transport providers.

For a copy of the Ambulance Service Payment Guidelines, see the Department of Health website.

Frequently Asked Questions