Numerous measures are used to gauge the performance and the effective delivery of Victoria’s ambulance services. Ambulance Victoria not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.
Our Health and Safety Strategy details Ambulance Victoria’s plans to improve the health, safety and wellbeing of our people and describes the actions the organisation will take over three years from 2019 to 2022.
AV Health and Safety Policy 2020
AV Health and Safety Action Plan 2023-2026
AV Mental Health and Wellbeing Action Plan
OHS Certificate of Registration
Ambulance Victoria is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of Victorians.
Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services.
The annual agreements support the delivery of or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability.
Ambulance Victoria’s Statement of Priorities provides:
Ambulance Victoria invited the Victorian Public Sector Commission to undertake an organisational capability review to ensure that we were well positioned to meet the future health emergency needs of the Victorian community.
We welcome the Review and support all its recommended priorities for action.
In Victoria, response times are measured from the receipt of the Triple Zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each Triple Zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.
Ambulance Victoria is committed to releasing response time performance data on a quarterly basis.
Response times, July 1 – September 30, 2024
Response times, April 1 – June 30, 2024
Response times, January 1 – March 31, 2024
Response times, October 1 – December 31, 2023
Response times, July 1 – September 30, 2023
Response times, April 1 – June 30 2023
Response times, January 1 – March 31 2023
Response times, October 1 – December 31 2022
Response times, July 1 – September 30 2022
Response times, April 1 – June 30 2022
Response times, January 1 – March 31 2022
Response times, October 1 – December 31 2021
Response times, July 1 – September 30 2021
Response times, Apr 1 – June 30 2021
Response times, Jan 1 – Mar 31 2021
Response times, Oct 1 – Dec 31 2020
Response times, Jul 1 – Sept 30 2020
Response times, Apr 1 – June 30 2020
Response times, Jan 1 – March 31 2020
Response times, Oct 1 – Dec 31 2019
Response times, Jul 1 – Sep 30 2019
Response times, Apr 1 – 30 June 2019
Response times, Jan 1 – 31 Mar 2019
Response times, Oct 1 – 31 Dec 2018
Response times, Jul 1 – 30 Sep 2018
Response times, April 1 – 30 June 2018
Response times, January 1 – 31 March 2018
Response times, 1 October – 31 December 2017
Response times, 1 July – 30 September 2017
Response times, 1 April – 30 June 2017
Response times, 1 January – 31 March 2017
Response times, 1 October 2016 – 31 December 2016
Response times, 1 July 2016 – 30 September 2016
Response times, 1 July 2015 – 30 June 2016
Response times, 1 April – 30 June 2016
Response times, 1 January – 31 March 2016