Help us find you with just three words
January 10, 2025in News
Ambulance Victoria (AV) paramedics are calling on the Victorian community to make use of what3words via the Emergency Plus app, describing it as a life-saving tool.
What3words is a program linked to the Emergency Plus app which divides the world into three metre squares with each square assigned a unique combination of three words.
Just these words can be used to find a precise location – which can be invaluable in life-threatening emergencies when every minute counts.
The Emergency Plus app.
Mobile Intensive Care Ambulance (MICA) paramedic Matt Nadin said what3words was crucial in helping locate a woman in urgent need of medical attention.
“We were having difficulty locating the patient based off their description alone,” Matt said.
“We felt that time was running out and we had exhausted all our traditional methods to establish their location.
“I suggested instructing the patient to use what3words and this simple step allowed us to pinpoint their location and reach them within minutes.”
The Emergency Plus app shows a patient’s latitude and longitude in addition to their unique three words.
Calls to Triple Zero (000), SES and for non-urgent police matters can be made directly through the Emergency Plus app.
What3words can also be accessed through its own website and app.
Matt said all Victorians with a mobile device should ensure they have quick access to what3words.
“It’s an incredible tool if you’re in an emergency and don’t know exactly where you are,” he said.
“Whether that’s in a rural or remote area, along a freeway or highway, or simply in a new place – what3words takes away the guesswork which helps us reach you faster.
“You can tell a Triple Zero call taker your three words and they will know what to do to pass this location information on to all required emergency services.”
Location services via the Emergency Plus app can be pre-loaded and used without an internet connection.