Help
Ambulance Victoria
save lives

You don’t need to be a paramedic to be a life saver.

Become a GoodSAM Responder and help us help more Victorians survive cardiac arrest.

Do you know how to perform CPR? Or how to use an AED?

Watch & learn in the video below.

تعلم كيفية الإنعاش القلبي الرئوي وكيفية استخدام درهم | 学习心肺复苏以及如何使用aed | 學習心肺復蘇術以及如何使用 aed | Μάθετε καρδιοπνευμονική ανάνηψη και πώς να χρησιμοποιείτε το aed | कार्डियोपल्मोनरी पुनर्जीवन सीखें और एड का उपयोग कैसे करें | Impara la rianimazione cardiopolmonare e come usare un AED | Jifunze ufufuo wa moyo na jinsi ya kutumia aed | د کارډیوپلمونري بیا ژوندي کول او د ایډ کارولو څرنګوالی زده کړئ | Tìm hiểu cách hồi sinh tim phổi và cách sử dụng máy cứu thương | احیای قلبی ریوی و نحوه استفاده از aed را بیاموزید

Someone nearby might need CPR: Can you help?

Become a GoodSAM Responder.

How do I become a GoodSAM responder?

If you are willing and able to do hands-only CPR, you can save a life. All you need to do is register as a GoodSAM Responder & download the free GoodSAM Responder app from either the Apple App Store or Google Play Store.

GoodSAM Responders must be over 18 and own a smartphone. You will only be alerted if you are nearby the person in cardiac arrest. You will be given the location of the emergency, and/or the location of the closest Automatic External Defibrillator (AED), if available.

You can literally re-start their heart and save a life.

How does the GoodSAM Responder app work?

The GoodSAM app is available in Victoria and is integrated with Triple Zero (000) to quickly connect patients with help in the first vital minutes after a cardiac arrest.

A GoodSAM Responder will receive an alert and is quickly directed to the location of the patient to start CPR and help keep the heart pumping until an ambulance arrives.

The app will also let you know the location of the closest Automatic External Defibrillator (AED), if available.

If you are unable to accept the alert, you can decline and it will be sent to the next nearest GoodSAM Responder.

Don’t know CPR?

If it’s been a while since you’ve done CPR or CPR training, don’t worry. If you’ve got hands, all you need to do is push hard and fast in the middle of the person’s chest. You won’t be alone. When you arrive and commence CPR the Triple Zero (000) call taker will be on the phone to guide and support you while an ambulance is on the way.

You can watch this video to see just how easy it is to perform life-saving CPR. Or find a CPR training provider here.

Is it safe?

Your safety is a top priority. You will only be asked to attend a cardiac arrest when CPR is likely to improve the patient’s outcome.

If you feel uncomfortable or unsafe when approaching a scene or the patient, you are not obliged to provide assistance. The GoodSAM app allows you to reject or drop the call for help at any time.

Sometimes, Ambulance Victoria may send you a cancellation message when you’re on the way to a patient. For your safety, always follow these instructions.

All GoodSAM alerts are monitored by Ambulance Victoria’s 24 hour Communications Centre and will always be backed by the highest priority emergency ambulance response.