Policies

You can make a Freedom of Information (FOI) requests to access documents held by Victorian Government Ministers or Departments (i.e. Ambulance Victoria).

The privacy policy tells you what kind of information we may gather, how we may use that information, disclose it and the choices you have regarding our use of this information.

The way we respond to offers of gifts, benefits and hospitality is critical to demonstrating our integrity and upholding public trust.

Patient Charter is committed to providing the best care for you or your loved ones. Every patient, every time.

Ambulance Victoria's complaint process

Procurement policies that are aligned with the Victorian Government Purchasing Board (VGPB) supply policies for goods and services.

When something happens and you or someone you care for experiences harm while in the care of Ambulance Victoria, we want to understand why.