4.0 Eligibility and Concession Cards

4.0 Eligibility and Concession Cards

4.1 Residential Requirements

Members must be Australian citizens or have been granted permanent or temporary residential status and have their permanent place of residence located within AV’s Operational Boundaries. Accepted non-Victorian postcodes can be viewed on the AV website Membership FAQs.

4.2 Concession Card Holders

4.2.1 Under the State Concession Scheme eligible Victorians holding certain concession cards receive free Clinically Necessary ambulance coverage throughout Australia. In all cases transport is provided to the nearest, most appropriate medical facility.

4.2.2 For an eligible concession card holder free transport does not apply where:

• The individual is being transported from a private healthcare facility.
• The individual initiates a transport from one hospital to another hospital of their own choice, for example to receive care from a preferred physician or at a preferred location – this includes both public-to-public and publicto-private transports.

4.2.3 Commonwealth Seniors Health Card holders do not receive free Ambulance Services under the State Concession Scheme.

4.2.4 Department of Veterans Affairs (DVA) card holder benefits may vary based on individual circumstances and should be confirmed with DVA.

4.2.5 Spouses listed on a Pensioner Concession Card are not eligible for ambulance benefits however, all other eligible Dependants listed on these cards do receive ambulance benefits.

4.2.6 AV is not the issuer of these cards and therefore does not determine eligibility or set the criteria of who may be considered an eligible Dependant. For more information refer to www.health.vic.gov.au/patiet-care/ambulance-services-payment-guidelines(opens in a new window)