5. Responsibility of Members
It is the responsibility of the Member to advise AV of any changes to their Membership, including changes to their Membership type, Dependants, address, contact and payment details in order to remain a Financial Member.
5.1 Funds & Dishonour Fees
Members must ensure sufficient funds are available to cover drawing of the Membership Fee by AV on the scheduled date(s). This includes ensuring AV has the current valid payment details including card expiry dates.
If a Membership payment has been rejected the Member will not be a Financial Member and will no longer receive Member Benefits (Refer to Clause 2.3 Member Benefits).
If the payment is dishonoured by the nominated financial institution AV will attempt to notify the Member using the contact details held. AV reserves the right to recover any fees incurred in ensuring payment is made, including any dishonour fee charged by the financial institution to AV.
5.2 Change of Address and Relocation To Another State or Territory
Members are required to notify AV of any change of address. If a Member moves address resulting in no longer having their permanent place of residence located within AV’s Operational Boundaries, Member Benefits will cease the day after the Member moves. Accepted non-Victorian postcodes can be viewed on the AV website under Membership FAQs.
5.3 Changing Membership Type
5.3.1 A Family Membership can be changed into two Single Memberships if a couple separates and have no further Dependants. Both Single Memberships will retain the original joining date however the expiry date of the new Single Memberships will be adjusted on a pro-rata basis based on the current Membership Fee at the time the change is made.
If there are Dependants, the main Member may continue with the Family Membership covering themselves and their Dependants, the other party may take out and pay for a Single Membership with the Qualifying Period waived if the Single Membership is established and paid in full within thirty (30) days of being removed from the Family Membership.
5.3.2 In the instance that two existing Single Members combine their Memberships, both Single Memberships will cease on the date requested and a new Family Membership can be established with the remaining Membership Fees allocated on a pro-rata basis based on the current Membership Fee at the time the change is made. Verbal or written permission is required from both Members before the consolidation can occur.
5.4 Loss of Dependant Status
If a Dependant no longer meets the criteria for being a Dependant on an existing Family Membership that has already served the Qualifying Period then a new Single or Family Membership (as applicable) must be taken out. The Qualifying Period will be waived if the Membership is taken out and paid in full within thirty (30) days of the loss of Dependant status.
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