Ambulance Victoria (AV) monitors how our ambulance services are performing. This includes how fast we respond to emergencies and how our treatments and clinical care helps patients. We are proud that we provide excellent clinical outcomes for our most time-critical patients. This includes people with serious problems like:
- Cardiac arrest.
- Heart attack.
- Major trauma.
- Stroke.
We exceed our targets for quality and safety.
Statements of Priorities
Statements of Priorities are agreements between the Victorian Government and public health, mental health, and ambulance services.
These agreements make sure we work towards our shared goals of quality and safety, good leadership, access and timeliness, and financial sustainability.
Our Statement of Priorities includes:
- A summary of our services, priorities and deliverables.
- Performance goals and targets.
- Funding and associated activity.
Annual reports
Ambulance Victoria annual reports since 2014.
Response time data
Ambulance response times are measured from when a Triple Zero (000) call is received until paramedics arrive on scene. Response times can be affected by many factors, including:
- Traffic.
- Road and weather conditions.
- Distance required to travel.
- Availability of ambulances.
- Demand for ambulance services.
When someone calls Triple Zero (000), call takers assess the situation. Ambulances are always sent to the sickest patients first, especially if their condition is life-threatening.
We release our response time data every three months.
Response time data
Updated